WARNING: THIS POST IS NOTHING BUT A RANT ABOUT THE TERRIBLE SERVICE I RECEIVED AT BEARD JEWELERS IN LUFKIN. IF YOU ARE NOT PREPARED TO HEAR ME WHINE, PLEASE LEAVE NOW.
Well, many people have asked me what exactly the situation is with my wedding ring, and it's such a long story that I just kind of scoff and say "Beards is being dumb," but I decided that I would give you all the whole story so that you know, and you don't have to go through what I did.
My proposal/marriage was a bit weird to most people because my husband was a US Marine stationed in Hawaii. So when we decided that we were going to get married, I went with my friend Lacey to some jewelers around town to find a ring that I liked, and then I could just tell Sam which one I wanted and he could get it when he came home, or he could set up some kind of payment that he could do from Hawaii. I went to Zales, Cavanaugh's, and Kay Jewelers, but I wasn't finding the cut of diamond that I really liked. The last place we went was Beards. I ended up finding the perfect ring that I really really just fell in love with. I told the woman helping me my situation, and she just said that what we would have to do, is set up automatic payments. I gave her Sam's phone number and she said she would call and have it set up, and that was it. This all happened in May of 2013.
In July 2013, our plans changed and we decided that I was going to come live out in Hawaii with Sam, so I went into Beards and asked them when it would be okay for me to have my ring. The man I spoke with said I would have to have paid off half of my balance, and then get it approved by Mr. Beard. Since we didn't have half paid off, and wouldn't before I went to Hawaii, I ended up going to Belk and buying a fake costume jewelry ring to wear in hawaii and at my wedding. Little did I know, poor Sam was paying $612 a month for this stupid ring, that he didn't even get to put on my finger at our wedding ceremony.
We got home from Hawaii in November of 2013. I believe we arrived on a Friday, and I went straight to Beard's that following monday. I asked again if I could have my ring. The same man as before told me that I needed to have half paid off, and then have it approved by Mr. Beard. Since at this point we had "well over half paid off" (his words, not mine) he said he just needed to speak to Mr. Beard. Of course Mr. Butt-I mean Beard wasn't in the store that day, so the guy told me he would speak to him first thing in the morning.
The next day I waited all morning and never received a phone call. Finally, I called them and asked the man if he had spoken to Mr. Beard. He hadn't. He said as soon as he got back from lunch he would speak to him and call me back.
45 minutes later the man called me and told me it had been approved for me to have my ring, but I would have to pay an 18% interest charge every month, making our payments over $700.
SOME PEOPLE HAVE HOUSE NOTES THAT ARE $700 A MONTH PEOPLE!! I told him that this was completely ridivulous and I didn't want to deal with their service anymore. I just wanted my money back. He said that since I have had the merchandise for over 30 days, I could not return it. I have not had the merchandise at all! I've only held the ring in my hand for 30 seconds!! He said that since I had been PAYING ON IT for more than 30 days, I could not get a refund at all.
I was absolutely furious, but decided just to wait a few more months and pay it off, then I could have my ring and never have to deal with Beards again.
Our last payment was scheduled to be taken out of Sam's account on February 15. The 15 of every month was what we originally had scheduled to do with the auto pay. Sam and I both went in to Beards on Monday February, 17 and were told that we STILL could not have the ring because the payment wasn't scheduled to be taken out until February 18. We could absolutely not have the ring on my hand until every single last penny was paid, and also the ring needed to still be sized.
EXCUSE ME?! YOU PEOPLE HAD 10 MONTHS TO SIZE IT! WHY IS IT NOT DONE???
So, I am still without a ring. Been married 5 months on February 23, but no ring.
Some people say that Beards has been wonderful and worked with them and yadda yadda, but they didn't even really give me any information up front. If they would have told me about the return policy, and the fact that I could have my ring until it was completely paid for, then I would NEVER HAVE STEPPED FOOT INTO THAT STORE. Honestly, I think they took advantage of me because I am young, and I'm a female which automatically makes me an idiot, right?
I do not recommend that you go to Beards jewelers. I have written a letter to Mr. Beard (who is NEVER at his own store, by the way) telling him exactly what I think about him and his business. His employees are rude, and don't know how to do business, and I don't think I signed a single piece of paper work at any time. I am so tired of dealing with them. When I do finally get my ring, I'm going to walk out of the store and spit right on their front door....
I hate you Beards. And Mr. Beard....it takes a really special person to run a business so completely focused on money that you forget how to have good customer service, which will come back to bite you in the butt. Hopefully soon, because I do not like you one bit.
RANT OVER
*drops microphone*
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